Refund Policy

1. Our Commitment

At 3DPlaySensation, we want you to be satisfied with your subscription. This Refund Policy outlines when and how you can request a refund.

2. Eligible Refunds

You may be eligible for a refund in the following cases:

• First-time subscribers: Within 7 days of first payment (see above)
• Technical issues: If our Service was unavailable for extended periods (more than 48 hours) and we were unable to resolve the issue
• Billing errors: If you were charged incorrectly or duplicated
• Unauthorized charges: If you did not authorize the payment

3. Non-Refundable Cases

• Subscriptions older than 7 days (except for billing errors)
• Partial month usage after cancellation
• Unused credits at the end of a billing period
• Dissatisfaction with AI-generated results (quality is subjective)
• Account suspension due to Terms of Service violations
• Change of mind after significant credit usage (>25%)

4. How to Request a Refund

1. Email us at support@3dplaysensation.com with the subject line "Refund Request"
2. Include your account email and reason for the refund request
3. We will review your request within 2-3 business days
4. If approved, refunds are processed within 5-10 business days

5. Refund Method

Refunds will be issued to the original payment method:

• Credit/Debit Card: 5-10 business days to appear on your statement
• PayPal: 3-5 business days

Note: Refunds are processed through our payment provider (Paddle) and may be subject to their processing times.

6. Subscription Cancellation

You can cancel your subscription at any time:

• Go to your Dashboard → Account Settings → Cancel Subscription
• Your access continues until the end of your current billing period
• No refund for the remaining days in your billing period
• You can resubscribe at any time

7. Pro-Rated Refunds

We do not offer pro-rated refunds for:

• Cancellations mid-billing cycle
• Downgrades to lower tiers

When downgrading, your new plan takes effect at the start of your next billing period.

8. Disputes

If you disagree with our refund decision:

1. Reply to our email explaining your concerns
2. We will escalate to a senior team member for review
3. Final decisions will be communicated within 5 business days

We recommend contacting us before initiating a chargeback with your bank, as this can result in account suspension.

9. Contact Us

For refund requests or questions:

Email: support@3dplaysensation.com

Subject: Refund Request - [Your Account Email]

Response Time: Within 2-3 business days